Online Banking Agreement and Disclosures
The first time you access your accounts through Online Banking,
you agree to be bound by the terms and conditions of this agreement
and acknowledge your understanding of its terms.
This Agreement applies to your use of our Online Banking service
(“Online Banking”), which permits you to access
your accounts with us via the Internet for various banking services.
This Agreement applies to all persons that are parties to the
accounts. In this Agreement, the terms “you” and
“your” refer to each depositor on an account accessible
by Online Banking, and the terms “us” and “we”
and “our” refer to Bank North.
Forms. To establish Online Banking service you
will need to complete certain enrollment forms or other documents
evidencing your desire to access your accounts using the Internet
service. Your signature on the Enrollment Forms constitutes
your agreement with the terms of this Agreement.
- Your Responsibility.
You are responsible for selecting all systems, hardware and
your Internet Service Provider and for any defect, malfunction
or interruption in service or security due to hardware or software
failure or your choice of an Internet Service Provider.
- Access ID.
To use Online Banking, you will need to have an Access ID and
Password. As a first time user, your Access ID must be one of
your account numbers. After you Log On for the first time, you
will be prompted to change your Access ID. At that time you
can personalize your Access ID, or continue to use your account
The first time you Log On to Online Banking, you are required
to change your Password. Your Password has the same effect as
your signature authorizing transactions. You agree to safely
keep your Password, not to record your Password or otherwise
disclose or make your Password available to anyone other than
authorized users of your accounts. Anyone to whom you disclose
your Password and anyone who has access to your Password will
have full access to the services you can perform with Online
Banking, including full access to your accounts. You have no
ability to limit any such person’s authority. If anyone
uses your Password with your permission, you will be responsible
for any transactions performed by that person.
- Customer Liability.
Tell us AT ONCE if you believe your Password has been lost or
stolen or if you believe there have been unauthorized transfers
to or from your account. Telephoning is the best way of keeping
your possible losses down. You can lose no more than $50 if
someone used your password without your permission. If any other
unauthorized transfer was made from your account, and you do
not tell us within 60 days of the date we mail a periodic statement
to you, you may not get any money you lost after the 60 days
if we show that we could have stopped someone from taking the
money if you would have told us in time. You can lose no more
than $50 for unauthorized transfers occurring within 60 days
after the periodic statement was mailed to you.
- Contact in Event of
Unauthorized Transfer. If you believe your Password
has been lost or stolen or that someone has transferred or may
transfer money from your account without your permission, call
(715) 856-5116, or write to Bank North, PO Box 380, Wausaukee,
WI 54177 Attention: Online Banking Department.
Using Online Banking you can: View account information,
transfer funds between your accounts, make payments out of your
accounts to your loan accounts, schedule monthly payments out
of your accounts to your loan accounts and schedule a recurring
or one time transfer between your accounts. Subject to available
funds, you may transfer funds through Online Banking in any
- Business Days.
Our business days are Monday through Friday. The following holidays
are not included as business days: New Year’s Day, Memorial
Day, Independence Day, Labor Day, Thanksgiving Day and Christmas
Day. We can process a funds transfer on the same business day
as your instructions, if we receive your instructions before
our Online Banking cut-off hour of 6:00 P.M. on a business day.
If we receive your instruction after the end of our business
day, we will process the transaction on our next business day.
If you schedule a funds transfer for a future date, we process
the transaction after the close of business on that date, if
that day is a business day. If the date you request for a future
transfer or payment is not a business day, we process the transaction
on our next business day.
- Canceling Funds
You may cancel or change a scheduled funds transfer by
selecting and accurately completing the appropriate fields from
the payment menu. Any instruction to cancel or change a funds
transfer must be made by the Cut-Off Hour of the business day
prior to the date the transaction is to be processed. If you
do not accurately complete the appropriate instructions prior
to that time, we may process the transaction.
- Overdrafts. When
you schedule a funds transfer using Online Banking, you authorize
us to withdraw the necessary funds from your account with us.
We deduct the amount of your funds transfer from your account
on the date we process your instruction. Each instruction to
us to withdraw or transfer from an account is an order to us
to pay from that account at that time or on a later date, if
any, indicated in the instruction. We may charge payments against
the account even though the charge creates an overdraft, or
we may refuse to make payments against the account even though
the charge creates an overdraft. If you overdraw your account,
you agree to immediately pay us the overdrawn amount, together
with any applicable fees.
- Limitations on Transfers.
Under federal regulations, transfers from a money market
account to another account or to third parties by preauthorized,
automatic, or telephone transfer are limited to six per statement
cycle with no more than three by check or similar order to third
parties. Transfers from a savings account to another account
or to third parties by preauthorized, automatic, or telephone
transfer are limited to six per month with no transfers by check,
draft, debit card, or similar order to third parties. Each funds
transfer or payment made through Online Banking from your money
market or savings account is counted as one of the six limited
transfers you are permitted each month.
We will charge you Online Banking fees, if any, as identified
in our current fee schedule, and as it may be amended by us
from time to time, and otherwise in accordance with our Deposit
- Periodic Statements.
Your Online Banking account activity will appear
on your periodic account statement. If there are no transfers
in a particular month you will receive a statement at least
quarterly on your savings account.
- Our Liability For Failure
to Make Transfers.
If you have given us all of the proper and timely instructions
and have properly completed all fields to complete a transfer
and we do not complete a transfer to or from your account on
time or in the correct amount according to our agreement with
you subject to the limitations contained in this Agreement,
we will be liable for your losses or damages. However, there
are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, your account does not contain
sufficient collected funds to make the transfer.
- If the money in your account is subject to legal process
or other encumbrances restricting the transfer.
- If circumstances beyond our control occur (such as communications,
electronic or computer system failure, fire or flood) prevent
the transfer or use of Online Banking, despite reasonable
precautions that we have taken.
- If incomplete or inaccurate information is forwarded to
us by you or you have not properly completed the instructions
for using Online Banking.
- If your operating system is not properly installed or
- For errors or failures from any malfunctions of your browser,
Internet Service Provider, computer, computer virus or other
problems relating to the computer equipment you use with
the Internet Service, including, without limitation, your
inability to access Internet Service or any part of Internet
Service or Online Banking or any part of Online Banking.
- For a failure to provide access or for interruption in
access to the Internet Service due to Internet Service system
- The failure was the result of inaccessibility to Online
Banking due to Online Banking system failure. NOTWITHSTANDING
ANY OTHER PROVISION IN THIS AGREEMENT UNLESS OTHERWISE PROHIBITED
BY LAW, OUR SOLE RESPONSIBILITY FOR AN ERROR BY US OR OUR
THIRD PARTY PROVIDER IN TRANSFERRING FUNDS WILL BE TO CORRECT
THE ERROR, BUT IN NO CASE WILL THE BANK BE LIABLE FOR ANY
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN
CONNECTION WITH OR IN ANY WAY RELATED TO ONLINE BANKING.
- Account Information
Disclosure. The circumstances under which we
may provide information about your accounts to third parties
We may modify, suspend or terminate your privilege of
using Online Banking and may withhold approval of any transaction,
at any time, without prior notice to you. In the event we terminate
Online Banking we will try to notify you in advance but are
not required to do so. You will be notified as soon as is practicable.
Any one person who can use the account accessible with Online
Banking may terminate Online Banking. Termination shall not
affect the rights and obligations of the parties for transactions
made with Online Banking before we have had a reasonable time
to respond to your termination request. Your termination of
Online Banking will automatically terminate any pending transfers
- Third Parties. You
understand that support and services relating to Online Banking
are provided by third parties other than us, and you authorize
us to contract with third parties to provide such support and
We may amend this Agreement at any time. We will give you reasonable
notice in writing or by any other method permitted by law.
- General. This
Agreement is intended to supplement and not to replace our agreements
between you and us relating to your accounts, including, without
limitation, our Deposit Account Rules.
- Business Accounts.
If you maintain a business account, any “authorized
representative” of your business is authorized to enter
into this Agreement and perform the services offered by Online
Banking. The term “authorized representative” means
a person with authority of any kind with respect to your accounts
or to whom you have authorized access to Online Banking. The
limitations on customer liability (set forth in section 6) and
our liability to you for failure to make transfers (set forth
in section 15) do not apply to any business account.
IN CASE OF ERRORS OR QUESTIONS
ABOUT YOUR ELECTRONIC TRANSFERS
Telephone us at (715) 856-5116 or write us at Bank North, PO Box
380, Wausaukee, Wisconsin, 54177 Attention: Online Banking Department,
as soon as you can, if you think your statement is wrong or if
you need more information about a transfer listed on the statement.
We must hear from you no later than 60 days after we sent you the
FIRST statement on which the problem or error appeared. 1. Tell
us your name and account number. 2. Describe the error or the transfer
you are unsure about, and explain as clearly as you can why you
believe it is an error or why you need more information. 3. Tell
us the dollar amount of the suspected error. If you tell us orally,
we may require that you send us your complaint or question in writing
within 10 business days.
We will determine whether an error occurred within
10 business days (20 business days if the transfer involved a new
account) after we hear from you and will correct any error promptly.
If we need more time, however, we may take up to 45 days (90 days
if the transfer involved a new account, a point-of-sale transaction,
or a foreign-initiated transfer) to investigate your complaint or
question. If we decide to do this, we will credit your account within
10 business days (20 business days if the transfer involved a new
account) for the amount you think is in error, so that you will
have the use of the money during the time it takes us to complete
our investigation. If we ask you to put your complaint or question
in writing and we do not receive it within 10 business days, we
may not credit your account. Your account is considered a new account
for the first 30 days after the first deposit is made, unless each
of you already has an established account with us before the account
We will tell you the results within 3 business days after completing
our investigation. If we decide that there was no error, we will
send you a written explanation. You may ask for copies of the documents
that we used in our investigation.
You may want to review the Frequently
Asked Questions (FAQ’s), Browser
Requirements, Disclosures or Security before
using Online Banking.